Get answers to Really “WHY” with Smart Funnels.
Ever wanted to find answers to Why? Smart Funnels will help answer all of your business questions about why your users are converting and dropping across Behavioural, Technical, and Revenue coupled with Really Feedback Response and all backed by session replay.
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Tackle the Frustration Signals
The session replay enables users to recreate the same experience to feel the pain they experienced with various frustration signals
- Rage Clicks
- Random scrolling
- Backtracking
- Deadlines
- Frequent Refresh
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Address the Technical Issue
Technical issues are the natural blockers, and you can’t anticipate which make or break your site; with Maxim always investigate and explore what's happening and how it impacting your users and conversion
- Js Errors
- Page load Performance
- Web vitals
- Active time
- Scroll Depth on page
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Be a customer-centric product by collecting feedback
Utilize session replay for the exact visual context of your product by collecting feedback to create an outside-in approach towards customer-centricity.
- NPS and Star Rating and Trend
- Keyword Sentiment analzing
View Trend and Compare Funnels
View and compare the same or different funnels at the same time to get more context on what has happened and what is expected
Driving 15% Revenue Increase Through Customer Experience Clarity
CarParts.com combined product analytics, voice of customer, and session replay to remove blind spots in their CX that hindered sales.
“ We’ve eliminated our data analytic blind spots to such a significant degree that the cost savings we achieved from addressing issues uncovered by Maxim allowed the system to rapidly pay for itself. ”
Simon Carpio, President of Product Management, CarParts.com
“ Amazing tool. The ability to quickly view session replays or heatmaps for specific journeys/landing pages is superior to any other product on the market. The insights section allows you to build custom reports and events quickly and efficiently ”
Craig M. SVP, eCommerce & Marketing
“ They have a fantastic team. It is effortless to implement, and we get great actionable insights. ”
Kartheek V. Chief Product Officer
“ Ease of use, it's a must-have in your web toolbox; getting actionable insights in almost real-time is fantastic; others we have tried in the past do not compare to Maxim. I would highly recommend them to any site owner. If you want to know how your visitors behave on your site, Maxim is for you. Support from the team is excellent as well ”
Roberto G. Digital Marketing Officer
Integrations & SDKs
Working with the tools you already use to make insights easier.
You have a great technology stack, and we get it.
Our platform integrates with the most-used tools in the industry, including Analytics, CMS, CRM, Ecommerce, Data Storage, Data Visualization, Business Intelligence, Support, and native mobile applications.
We support mobile apps with the Maxim SDK.
DATA SECURITY AND COMPLIANCE
Maxim's Data First Policy
We understand the importance of building trust and protecting your and your customer’s data. Maxim is both GDPR, SOC 2, CCPA, and WCAG compliant in order to provide a platform that is both secure and trustworthy.
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Diagnose, Prioritize, Fix and Elevate Your Customer Experience.
Schedule a call with Maxim to unlock real insights into the revenue and performance impact of your customers' frustration.
