Build Smarter Digital Experiences. Drive More Revenue.
Optimize every customer experience across web and mobile to uncover hidden revenue opportunities.
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trusted by 500+ partners
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Why InfinitySmart?
As a category leader in Customer Journey Analytics, Session Replay, and Product Analytics, we enable our customers to succeed. The InfinitySmart platform elevates customer experience beyond simple alerts and analytics, providing full context into what impacts performance, why it happens, and where to focus and prioritize. Fast.
Clarity into the ROI of the Customer Experience
Customer Experience will continue to be vital to companies today, but most organizations are unable to demonstrate the financial and performance ROI of their customer experience initiatives.
Every customer frustration should be understood - why it occurs, and how to fix it.
Meet the InfinitySmart Customer Experience Intelligence Platform.
What is the InfinitySmart Customer Experience Intelligence Platform?
The accelerator for product improvement prioritized by real business impact
With InfinitySmart's predictive insights, powered by behavioral data, conversion data, customer feedback, and session replay, produce the "golden record" of your customer's experience. Utilize our API and integration partners to import all your 1st-party data into your own systems of record and action.
Customer Feedback / VOC
Listen
InfinitySmart Customer Feedback triggers in-the-moment customer responses like surveys, Net Promoter Score (NPS), and Customer Effort Score (CES), with AI-driven sentiment analysis to provide more context to user frustrations.
NO-CODE ANALYTICS
Capture
To get a complete 360-degree view of your online customer experience, including retroactive analysis, InfinitySmart Analytics captures 100% of every user session without having to code or create messy tags.
SESSION REPLAY
Record
InfinitySmart Session Replay records detailed user sessions, allowing you to visually identify any friction points your customers experience. From rage clicks to random scrolls, pick up on customer frustration signals more easily and instantly.
Performance Impace Reports
Prioritize & Optimize
InfinitySmart Insights aggregates all site visitor data and surfaces the issues that impact loyalty, performance, and revenue the most so you can prioritize where to improve. Gain insights into frequency, recency, and severity of every issue.
Driving 15% Revenue Increase Through Customer Experience Clarity
CarParts.com combined product analytics, voice of customer, and session replay to remove blind spots in their CX that hindered sales.
“ We’ve eliminated our data analytic blind spots to such a significant degree that the cost savings we achieved from addressing issues uncovered by InfinitySmart allowed the system to rapidly pay for itself. ”
Simon Carpio, President of Product Management, CarParts.com
“ Amazing tool. The ability to quickly view session replays or heatmaps for specific journeys/landing pages is superior to any other product on the market. The insights section allows you to build custom reports and events quickly and efficiently ”
Craig M. SVP, eCommerce & Marketing
“ They have a fantastic team. It is effortless to implement, and we get great actionable insights. ”
Kartheek V. Chief Product Officer
“ Ease of use, it's a must-have in your web toolbox; getting actionable insights in almost real-time is fantastic; others we have tried in the past do not compare to InfinitySmart. I would highly recommend them to any site owner. If you want to know how your visitors behave on your site, InfinitySmart is for you. Support from the team is excellent as well ”
Roberto G. Digital Marketing Officer
Customer Experience Insights for Teams in Every Industry
Integrations & SDKs
Working with the tools you already use to make insights easier.
You have a great technology stack, and we get it.
Our platform integrates with the most-used tools in the industry, including Analytics, CMS, CRM, Ecommerce, Data Storage, Data Visualization, Business Intelligence, Support, and native mobile applications.
We support mobile apps with the InfinitySmart SDK.
DATA SECURITY AND COMPLIANCE
InfinitySmart's Data First Policy
We understand the importance of building trust and protecting your and your customer’s data. InfinitySmart is both GDPR, SOC 2, CCPA, and WCAG compliant in order to provide a platform that is both secure and trustworthy.
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