Understand Behavior
We provide you with data-driven, quantitative, and qualitative insights into what your customers do, why they do it, when they do it, who does it, and where.
Diagnose and investigate user friction points
Are your users experiencing any pain points with your website? Is there a specific feature you would like to improve? Identify the symptoms of user abandonment and how to resolve them.
Collect customer sentiment
Stay on top of what your customers are saying about you with Sentiment Analysis and Collect customer opinion - measure customer satisfaction by gathering feedback on your products.
Resolve ticket faster
With Maxim Real-time Session Replay pinpoint the exact problem for any incident. Reduce your Mean Time To Resolution (MTTR) for your support teams and boost customer satisfaction.
Driving 15% Revenue Increase Through Customer Experience Clarity
CarParts.com combined product analytics, voice of customer, and session replay to remove blind spots in their CX that hindered sales.
“ We’ve eliminated our data analytic blind spots to such a significant degree that the cost savings we achieved from addressing issues uncovered by Maxim allowed the system to rapidly pay for itself. ”
Simon Carpio, President of Product Management, CarParts.com
“ Amazing tool. The ability to quickly view session replays or heatmaps for specific journeys/landing pages is superior to any other product on the market. The insights section allows you to build custom reports and events quickly and efficiently ”
Craig M. SVP, eCommerce & Marketing
“ They have a fantastic team. It is effortless to implement, and we get great actionable insights. ”
Kartheek V. Chief Product Officer
“ Ease of use, it's a must-have in your web toolbox; getting actionable insights in almost real-time is fantastic; others we have tried in the past do not compare to Maxim. I would highly recommend them to any site owner. If you want to know how your visitors behave on your site, Maxim is for you. Support from the team is excellent as well ”
Roberto G. Digital Marketing Officer
Uncover hidden revenue within your customer experience
By identifying every friction point on your website and mobile app, we'll help you exceed your customers' expectations.
